Order Fufillment
Meeting customer demands are essential to ensure their satisfaction. WoodPro Software's Lumber and Building Products Customer Order Management software allows organizations to achieve higher levels of customer service by enabling efficient entry of orders and timely delivery of goods. It is fully integrated with the Inventory, Purchasing, Production, Transportation, Finance and Contact Management to provide all of the necessary tools and information to allow you to gain a competitive edge by delivering exceptional levels of customer service. In addition, the use of barcode technologies and labels streamline the fulfillment process. The supply of goods, whether through Inventory or Direct, manufactured or purchased, has to track demand as closely as possible. Order Fulfillment Management along with our forecasting software drives our “Recommend to Produce, Recommend to Purchase” business intelligence that delivers the right product at the right time to ensure complete customer satisfaction. Do business the way your customer want to do business:
- Software designed to support the unique requirements of lumber and building products.
- Seamlessly integrate all customer-related activities across departments such as fulfillment, transportation, invoicing, and accounts receivable.
- Reduce order entry costs by defining profiles for customers and employees that automatically populate the sales order with unique requirements, such as supply location, delivery options, pricing, messages and remarks.
- Speed Order fulfillment with sophisticated Back-to-Back Order Processing including Direct Purchase Orders, Quick Re-man, and Make to Order Work Orders.
- Quickly respond to complex order requests by combining any type of transaction into one sales order, including stock items from multiple locations, all back-to-back orders types, split shipments and drop shipments.
- Provide flexible processing of all lumber items types, including Random Length, Random Length/Random Width, Units Sizes, Tags, Board Feet, Linear Feet, Square Feet, etc.
Increase revenue through flexible costing and pricing, profit margin calculations and visibility, electronic orders processing (EDI, E-mail, E-Fax), barcodes and advanced returns order processing.
Customer Relationship Management
WoodPro provides solutions that help you strengthen your relationships with your customers. With this fully integrated solution you can manage and document each interaction with your customers. Whether you are delivering a new quotation, managing a return, tracking outstanding orders and payments, or simply providing support relative to a recent purchase, the customer service option provides you all the resources needed to ensure customer satisfaction.<< Learn More About Features >>